Frequently Asked Questions
Everything you need to know about shopping with ONE.
What shipping options does ONE offer?
We provide standard shipping (3-5 business days) and express shipping (1-2 business days) on all domestic orders. International shipping rates and timelines vary by destination.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that certain clearance items may be marked as final sale.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on ONE covered by a warranty?
Yes, most electronics and home goods come with a one-year manufacturer's warranty. Specific warranty details can be found on the individual product pages.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we allow changes or cancellations within 60 minutes of placement. Please contact our support team immediately if you need assistance.